Privacy Policy

GG Americas LLC is committed to the privacy and security of personal information. The purpose of this Privacy Policy (“Policy”) is to provide you with information about how GG Americas LLC collects, uses, discloses, and safeguards certain of the personal information it gathers. It also describes options you have concerning your personal information. In general, our processing of personal information is designed to improve the purchasing experience of consumers and to provide relevant information about our products, services, and promotions.

About this Policy

This Policy describes the privacy practices of GG Americas LLC and its subsidiaries, divisions, and affiliates (collectively and/or individually, “GG Americas LLC”, “Company”, “our”, or “we”). Except as otherwise provided, it applies to our interactions with our customers and visitors, including, but not limited to:

• Use of our websites, including mobile websites, applications
• Visits to our stores/locations or attendance at one of our events
• Phone and email communications
• Social media interactions on our websites and other third party websites like Facebook, YouTube, Pinterest, Google+/Currents, Instagram and Twitter
• Viewing our online advertisements or emails
• Through our authorized service providers

Please read this Policy carefully before using the Website or submitting information to us. By accessing or visiting the Website, you indicate your understanding that the collection, use, and sharing of your information is subject to the terms of this Policy and our Terms of Use. Except as otherwise noted, any capitalized terms not defined in the Policy have the meaning set forth in the Terms of Use. If you do not consent to the collection, use, and sharing of your information as described in this Policy, please do not provide us with such information. The nature of our business requires that we gather and maintain information that is of a personal nature that you may wish to keep protected. This Policy does not apply to third-party websites accessible through our Website or other applications.

Personal Information We Collect

As described below, Company may collect or has collected in the preceding 12 months the following categories of personal information (“PI” or “personal information”).  We may add to the categories of personal information we collect about you. In that case, we will inform you.  

Identifiers and Contact Information. This category includes names, addresses, telephone numbers, mobile numbers, email addresses, signatures, account names, dates of birth, bank account information, and other similar contact information and identifiers. 

Protected Classification Information. This category includes characteristics of protected classifications under California or federal law.

Commercial Information.  This category includes, without limitation, products and services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. 

Education Information. This category includes, without limitation, information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, Sec. 1232g; 34 C.F.R. Part 99).

Internet or Other Electronic Network Activity Information. This category includes, without limitation, browsing history, search history, or a consumer’s interactions with a website, application, or advertisement. 

Geolocation Data. Such as location information when using one of our apps.

Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information. This category includes, for example, information collected from voicemail messages, while speaking with one of our service representatives, and/or by video camera.

Biometric Information. This category includes, without limitation, an individual’s physiological, biological, or behavioral characteristics used or intended for use – singly or in combination with each other or with other identifying data – to establish individual identity.  

Professional and Employment-Related Information. This category includes, without limitation, information regarding job applications, information related to onboarding for payroll and benefits, and information needed for evaluating performance. 

Sensitive Personal Information. This category includes: 

• social security, driver’s license, state identification card, or passport number;
• log-in, financial account, debit card, or credit card number, in combination with any required security or access code, password, or credentials allowing access to an account;
• precise geolocation;
• racial or ethnic origin, religious or philosophical beliefs, or union membership;
• content of mail, email, and text messages unless the Company is the intended recipient of the communication;
• genetic data;
• biometric information; and
• information concerning health and sex life or sexual orientation.

Consumer Profile.  This category includes information drawn from any of the categories above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, and behaviors.

NOTE: Personal information does not include certain categories of information, such as publicly available information from government records, and deidentified or aggregated consumer information.

Retention.  We retain your personal information for as long as necessary to process your order, manage your relationship with the Company, and otherwise operate our business, and in accordance with the Company’s data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors, such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements.  

Why We Collect Your Personal Information

Set forth below are the business or commercial purposes for which we have or will use the PI we have collected about you. We may, in the future, use your PI for additional or different purposes. Before doing so, we will inform you and obtain your consent when required by law.

• To provide you with information, products or services that you request from us.
• To fulfill or meet the reason for which the information is provided. For example, if you purchase a product from us, we will collect your address for shipping purposes or to fulfill our tax collection and reporting obligations.
• To contact you and/or provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
• To engage in marketing activities, including to help design products and services appropriate for our clients.
• To communicate with you via social media concerning our products and services.
• To carry out our obligations and enforce our rights including those arising from any contracts entered into between you and us, including for billing, payment, and collections.
• To review, improve, and monitor our website, applications, online services, and overall client experience, including to provide customization to meet specific needs, ensure a consistent experience, and assess trends, interests, and demands of clients.
• To provide customer service and engage in quality control activities concerning our products and services.
• For testing, research, analysis and product and service development.
• To respond to law enforcement requests and as required by applicable law, court order, governmental regulations, or other lawful processes.
• As described to you when collecting your personal information or as otherwise set forth in the California Consumer Privacy Act, as amended.
• To process applications for employment, as well as to evaluate and improve our recruiting efforts.
• As necessary or appropriate to protect the rights, property, security, and safety of us, our employees, our consumers, our information systems, and the public.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

Sources of Personal Information

The categories of sources of PI are described below. The examples provided are for illustration purposes and are not exhaustive.

• You. Examples of when we collect PI about you include:
  • During a website visit, when you complete a web-form, or when you visit us at one of our stores, locations, or participate in an event.
  • If you upload or share a photo, submit a request, submit information, or post other digital content through one of our websites, or via social media interactions on third party websites like Facebook or Twitter.
  • If you participate in a sweepstakes, contest, promotion, program, clinic, or workshop.
  • If you apply for or inquire about employment. See our Applicant Privacy Policy.
  • In connection with your interactions with us as a registered user of our websites we may use tracking tools like browser cookies, flash cookies, and web beacons.
• Your friends and family, such as when they provide your information through one of our refer-a-friend type features or programs. Persons who share such information in connection with those features or programs should only submit email addresses of individuals with whom they have a close personal or family relationship, who would be interested in receiving the communication, and who have authorized the sharing of their email address.
• News outlets
• Social media and related services
• Advertising networks
• Data analytics providers
• Data brokers

Disclosure of Personal Information

In general, we will not disclose your personal information except with your consent or as described in this Policy. We may disclose your personal information for the same reasons that we may use it, as described in this Policy, which includes disclosing it to our affiliates and non-affiliates, as we deem necessary to carry out those purposes. We endeavor to choose affiliates and non-affiliates whose standards for the protection of data match ours.   

The following chart describes the categories of personal information we have collected or may collect about you and, for each category, identifies the categories of third parties to whom we may disclose that information.  

We do not disclose personal information in exchange for money and, with limited exceptions, only use and disclose sensitive personal information for purposes of providing the services or goods reasonably expected by an average consumer who requests those goods or services.  We do, however, disclose certain personal information to certain of the third parties identified in the chart above under circumstances which may be considered “selling” or “sharing” under the CCPA, even if we don’t receive money in exchange for the information. If you are a California resident, you may have the right to opt-out of the sale or sharing of your personal information.  Please see our CA Policy below for additional information. 

Please note that third parties may collect information about your online activities over time and across different websites when you use our websites. 

We do not knowingly sell the personal information of minors under 16 years of age.

Cookies and Other Tracking Technologies

Cookies.  As is true of most websites, we gather some PI automatically and store it in log files. This information may include the Internet Protocol (“IP”) address, browser type, language, internet service provider (“ISP”), referring and exit page, operating system, and date/time stamp. In addition to the purposes above, we use this PI to understand and analyze trends, to administer the Website, to learn about user behavior on the Website, and to gather demographic information about our user base as a whole. To monitor use of the Website and improve its quality, we may compile statistical information concerning the use of the Website through analytics services, such as those provided by Google Analytics. Examples of this information may include: the number of visitors to the Website or to sections or pages within the Website, patterns of traffic flowing through the Website, length of time spent on the Website, or in sections or pages of the Website, the other sites that refer visitors to the Website, the pages of the Website that visitors frequently use as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the Website. We also may use this PI in our marketing and advertising services.

We may use various kinds of software devices to collect PI about use of our Website. Small files called "cookies" may be attached to your Web browser. These files identify your browser and save information such as passwords so that websites can recognize you. You can set your browser to disable cookies, but some portions of this Website (and possibly other sites) may not work properly if you do this. We may also use web beacons to review how visitors navigate the Website. If you would like more information about this practice, and your choices and how they relate to this practice, please contact us.

Social Media.  This Website may use social media plugins (e.g. Facebook and LinkedIn) to enable you to easily share information with others. When you visit our Website, the operator of the social media plugin can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our Website. If you are logged into the social media website (e.g. Facebook, Twitter) while browsing our Website, the social media plugins allow that social media website to disclose data about your activities on our Website with other users of their social media website. For example, Facebook Social Media Plugins allow Facebook to show your likes and comments on our pages to your Facebook friends. Facebook Social Media Plugins also allow you to see your friends’ Facebook activity on our website. We do not control any of the content from the social media plugins. For more information about social media plugins from other media websites you should refer to those sites’ privacy and data/information sharing statements/policies.

Third Party Website Links. Some portions of our Site may contain links to other websites on the Internet that are neither maintained by us nor under our control. Such links do not constitute an endorsement by us of those other websites, the content displayed therein, or the persons or entities associated therewith. You acknowledge that we are providing these links to you only as a convenience, and you agree that we are not responsible for the content of such websites. Your use of these other linked websites is subject to the respective terms of use and privacy policies located on the linked websites.

Email and SMS Communications. We may collect your email address via cookies and pixels on the Site through the use of trusted third-party partners.  These partners may combine your email information with other information they have access to, such as mailing addresses, to enable us to send relevant marketing offers to you via direct mail. 

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our Site and may prompt communications such as cart abandoned messages. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number and when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. 

IMPORTANT: By using the Website, you consent to the processing of any PI provided or collected for the analytics purposes and functions described above.

Do Not Track

“Do Not Track” is a privacy preference that you can set in your Internet search browser that sends a signal to a website that you do not want the website operator to track certain browsing information about you. However, because our Website is not configured to detect Do Not Track signals from a user’s computer, we are unable to respond to Do Not Track requests.

Our Sites and Children

We do not knowingly collect or solicit PI from children under 13 years of age. We are concerned about the safety of children when they use the Internet and will never knowingly request PI from anyone under the age of 13. If the parent or guardian of a child under 13 believes that the child has provided us with any PI, the parent or guardian of that child should contact us and ask to have this PI deleted from our files. If we otherwise obtain knowledge that we have PI about a child under 13 in our files, we will delete that information from our existing files so that it is not in retrievable form.

Security

While we use reasonable measures to protect our websites and your information, the Internet is never 100% secure. The measures we use are appropriate for the type of information we collect. We cannot guarantee use of our websites is 100% secure. We encourage you to use caution when using the Internet.

Applicable Law

This Policy is governed by the laws of the State of New York, without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Privacy Policy shall lie exclusively with the state and federal courts within New York. If any provision of this Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect.

Notice to Website Users Located Outside the U.S.

The Company operates in accordance with the laws of the U.S. When you access our Website from outside the U.S., we may transfer the PI that we collect from you to a location outside of your jurisdiction, including the U.S. The data protection laws in these jurisdictions may not provide you with the same protections as those of your jurisdiction. By using this Website you acknowledge that these laws may provide a different standard of protection and you consent to the transfer of your personal data to other jurisdictions, including the U.S.

Contact Us

If you have additional questions you may fill out our contact form or reach us by email at customercare@gguniquefiber.com.

You can write to us at:

 GG Americas LLC
 240 Kent Ave
 Brooklyn, NY 11249

Attention: Legal Department

Changes to this Privacy Policy

Effective Date: March 6, 2023

From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy Policy by posting an updated version on our website. Please check our Website periodically for updates.

Questions

If you have questions about this Policy, please contact us as described above in the Privacy Policy.