Return Policy
As GG fiber products are consumable, all sales are considered final and non-refundable. Due to health and safety reasons, GG fiber crispbread are non-returnable or exchangeable, except in very rare instances in which you received an incorrect or damaged product.
Our team aims and does our best to ensure that orders are processed and shipped accurately. Upon receipt of your product, please check the contents and report any errors or damages within 3 days of receipt of your order. We will be happy to replace the products in the unlikely event that they are damaged in transit. If you receive an incorrect product, please do not open the package. Products that have been opened, tampered with or not in their original condition will not be accepted for returns or refund.
Replacement/refunds are only issued for damaged products received & reported to us within the allotted time frame. If you change your mind, placed an incorrect order, opened/tampered with the product, no replacement or refund will be offered. GG fiber is a high-in-fiber functional product. Due to different personal taste preferences, we cannot issue a refund if you simply do not like the taste of the product. Please check the nutritional facts before making a purchase. Check out our Instagram page (@ggfiber) for recipe ideas and inspiration!
GG is not responsible for issues such as damage or loss as a result of shipments being returned to the freight location or being undeliverable due to incorrect address provided when the order was placed or for the unavailability of a recipient to receive the order.
GG products will be shipped via 3rdparty carrier (USPS, UPS, or FedEx). Proper handling and prompt receipt of packages once they have been delivered to the correct mailing address is beyond our control. If your order shows delivered but is missing, please contact the carrier and provide the tracking information (so they can help further investigate). If you still need more help, please contact us via our contact form and we will do our best to assist you.
Shipping/handling charges are non-refundable. Refunds can only be credited to the originating credit card.
For damaged products not purchased directly from us (local store, grocery, or Amazon online), please contact the store where the original purchase was made or send a message via Amazon. It’s important to keep a copy of your receipt, photo of damaged product and take note of the product name and expiry date. If you still need assistance, please contact our customer service team via our contact form.